Frequently Asked Questions
Everything you need to know about your TOMS experience.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for unworn and unwashed merchandise in its original packaging. Please visit our returns portal to generate a prepaid shipping label.
Does TOMS offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find the right size?
TOMS shoes generally run true to size. We recommend ordering the size you normally wear in casual or dress shoes. If you are between sizes, we suggest sizing down as TOMS will stretch slightly with wear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
How does my purchase support the community?
TOMS invests 1/3 of its profits in grassroots efforts, including organizations that support mental health, increase access to opportunity, and end gun violence.